Questions, answered.

The live site uses HTTPS. Cloudflare documents encryption at rest for D1, which stores our activity and feedback records. Local browser drafts and downloaded backups do not have app-added encryption. ECH Transcript Studio does not have its own SOC 2 report or completed independent security audit. We do not offer a HIPAA-readiness, zero-retention, or US-only-processing guarantee. See Privacy for the limits and use a protected device.

Only if the transcript contains no protected health information (PHI). ECH Transcript Studio is not HIPAA-ready and does not sign Business Associate Agreements. If a case includes medical details about a person, fully de-identify it first (removing names alone is usually not enough) or check it without the app.

No. Do not upload sealed transcripts, anything under a protective or confidentiality order, grand jury material, or privileged content. Our Terms of use do not allow it.

No. The check sends your transcript text to OpenAI through its business API, which does not use API data to train its models by default, and our requests ask it not to store responses. OpenAI may keep request data for up to 30 days to watch for abuse. Our own servers keep counts and dates, never your transcript text or file names (only the few words you choose to type into a “Did we miss something?” report), and no other account can see your reviews. See Privacy for the details.

When you start AI checking, transcript text and confirmed case terms pass through our server to OpenAI’s API. Recordings and personal review notes are not sent with that check. Full review drafts are saved in this browser. Our server-side activity history stores identifiers, dates, counts, and status—not transcript text or filenames. See Privacy for provider retention, feedback, and deletion details.

Read the full privacy policy

Yes. Every audit report PDF ends with a Processing record page for your job file: the file name, the original file’s SHA-256 fingerprint (a unique code that changes if even one character of the file changes), when it was opened, the page and suggestion counts, whether an AI check ran, and how the text was handled, including that OpenAI processes it under a signed Data Processing Addendum with our company. It records what the app did; it is not a certification of the transcript.

Remove a draft from Recent drafts to delete that browser recovery copy. Clearing site data deletes all local drafts, including unassigned older drafts and other accounts’ drafts in that browser profile; back up authorized work first. Separately delete downloaded files and copies on other devices if appropriate for your obligations. Removing a draft does not delete server activity, submitted feedback, emails, or provider records. Contact support about those records; the pilot has no automatic server-record deletion schedule or self-service account deletion.

Use the good / needs improvement feedback controls at the end of a review, or use the Contact page (the Contact link at the top of Help, FAQs, Privacy and Terms). Tell us what you tried and what happened. Do not include names, transcript excerpts, recordings, or confidential screenshots. Personal My notes stay with the review; submitted feedback is sent to the ECH Transcript Studio team.

Every new account starts with 125 free pages, no card needed, and we add free pages when you tell us about something the check missed and we confirm it. Pages you pay for never expire; unused plan pages roll over month to month and stay yours for 60 days after you cancel. After the free pages, choose Pages & billing in the app: Starter at $19 a month for 300 pages, Pro at $49 a month for 1,000 pages, Heavy at $99 a month for 2,500 pages, or 8 cents a page with no monthly fee. You can also choose to pay 10 cents a page when your own invoice clears, on a date you pick up to 30 days later (after your first card payment, up to $50 at a time). Corporate plans are arranged separately.

Our introductory service combines AI text review with a person checking every AI finding. It comes back in hours, not days: Standard (within 24 hours) is $0.50 per page, Priority (within 8 hours) is $0.75, Rush (within 4 hours) is $1.00, and Express (within 1 hour, up to 150 pages) is $1.50, with a $75 minimum. We work 7 days a week, weekends included. The clock starts when we confirm your job; jobs confirmed after 6 p.m. or before 8 a.m. Eastern add a $25 after-hours charge per job, and very large jobs are confirmed before intake. It is not full word-for-word audio scoping or certification. Contact us without attachments first so we can confirm scope, data suitability, price, and handling arrangements.

Proofreading accepts .txt or .ascii exports up to 2 MB, and RTF exports and text PDFs up to 12 MB, from Case CATalyst, Eclipse, ProCAT, StenoCAT, DigitalCAT or any CAT software that saves those formats (not scanned images), and .scopeit.json review backups. An RTF or PDF is read into text with its page and line numbers; the corrected copy downloads as plain text (.txt) or Word (.rtf), and your original file is never changed. Audio scoping accepts an ordinary ZIP package under 250 MB containing one RTF/CRE transcript and its full recording, with saved audio analysis if available. Separate RTF, recording and analysis files also work; for audio scoping, native CAT backups and PDF transcripts are not supported.

Choose Audio scoping → Open ZIP package. Select the ZIP in Downloads; do not unzip it first. Check the transcript and recording listed, then choose These are the same job—open. Saved analysis is reused without an API charge. Without analysis, only manual review is available. Save progress downloads a new ZIP including your review work and attached recording. Reopen that ZIP next time. Audio-scoping jobs are not yet autosaved to My transcripts. Keep these unencrypted packages secure. This ZIP is for ECH Transcript Studio, not Case CATalyst Restore.

Yes. Choose “Just looking? Try a sample” on the opening screen. The sample includes prepared findings and does not run a paid AI review. Sample practice does not create an automatically saved draft. Use Help & training for a short walkthrough.

You may use real transcripts when you are authorized to have them processed through ECH Transcript Studio and the providers in our Privacy policy. Do not submit sealed, privileged, or HIPAA-regulated content, material designated Confidential or Attorneys’ Eyes Only under a protective order, or other restricted content. Replacing names alone may leave identifying details. Having a transcript does not necessarily authorize sending it to an outside AI service.

No. Your original file on your computer stays unchanged. The corrected copy includes the suggestions you apply and any manual line edits you make. Pending or rejected suggestions do not change the download. Review the final copy before using it.

Ready holds fixes for your decision; the ones that change no spoken words (punctuation, dates, dashes, spelling) can be applied together. Likely holds probable word fixes that could change what was said: approve each one, keep the original, or listen first. Listen first is wording the text alone can’t settle, so check the audio before changing anything. Case checks flag names, captions, exhibits or indexes to confirm against your filed documents. Marking a check reviewed does not change the transcript or a CAT index.

The summary may offer “Accept all” for eligible corrections. This does not resolve verification passages or document checks, and it excludes certain uncertain, style-dependent, and manually edited items. Eligible does not mean guaranteed correct. Read the proposed changes before accepting; review the remaining checks separately.

Use Undo in the review workspace to reverse a recent action. “Show reviewed items” lets you inspect earlier decisions and reopen them. Undo history is limited to the current session and is not restored after reloading. Your saved decisions and notes can still be resumed. A separate “Undo accept all” control appears when a bulk action can be reversed.

No. The ECH profile suggests a semicolon before “is that correct?”, “is that accurate?” and “is that right?”, and a comma before shorter confirmation questions such as “right?” or “correct?”. Each one is a suggestion you can keep or undo, for that transcript only. Court and agency requirements still take priority.

When a suggestion would change the words in a witness’s answer, it is a flag only: you’ll see Add to listen list instead of Apply. Witnesses sometimes really misspeak, and the record keeps what they said, so the app never changes their words. Listen, and fix it in your CAT software if needed. Punctuation and formatting in answers can still be applied, and suggestions in counsel’s questions and colloquy work as usual.

Add a note at a transcript location to remind yourself to check wording, consider a paragraph, or follow up in CAT. Notes do not change testimony and are not sent to the AI. They are included in local drafts, review backups, and the audit report (PDF). They are separate from feedback you send to ECH Transcript Studio.

Yes. Proofreading provides local playback without automatically aligning findings. The separate experimental Audio scoping module finds each passage in the recording from your CAT software’s time codes in the RTF, or from saved word-timing analysis, which also suggests speaker identities. Listen to verify them: text alignment is not acoustic verification. Files stay on your device; this workflow does not start a new transcription. Open a complete ZIP package to load the recording and saved analysis together.

No. AI can miss errors, suggest incorrect changes, or return different findings on repeated runs. A completed check means the stated processing finished, not that the transcript is error-free. ECH Transcript Studio is an additional review aid, not legal advice, certification, or a replacement for a qualified reporter or scopist.

Wait for “Draft saved on this device.” Reopen ECH Transcript Studio with the same signed-in account, browser, and device, then choose Resume under Recent drafts. These are browser recovery copies, not a cloud archive. Older drafts created before account association are kept but hidden; open a downloaded backup or contact support without sending transcript content. Clearing browser data, private browsing, storage limits, or using another device can make them unavailable. Download a review backup before leaving important work.

Use New transcript (or Stop & start new while checking). ECH Transcript Studio attempts to save the current draft before returning to the file chooser. A saved earlier review remains in Recent drafts. If saving fails, download a backup first. Choose Remove beside an old draft only when you intend to delete that browser copy.

Corrected transcript (TXT) is your edited text for your CAT software; the Word (.rtf) copy has the same pages and lines for editing or printing outside it. Audit report (PDF) explains the findings and includes the page-and-line change list, your notes and anything still to check. Review backup (.scopeit.json) reopens the review with decisions and notes. The backup is not a finished transcript and contains the original text; store it securely.

The text export retains original line and page breaks, but is not repaginated and does not update your native CAT project. Check wrapping, spacing, page references, and indexes in your reporting software after bringing changes back. The PDF is an audit report, not a certified transcript.

Open your browser’s Downloads list or your computer’s Downloads folder. If the browser blocked the file, allow the download and try again. A “download started” message cannot confirm that the file was saved on your computer.

Keep the tab open while checking. You can stop, save a backup, and resume the remaining work when offered. Completed sections retained in the saved review are not sent again by that resume action. A new review is a new run. A partial summary is not a completed audit; check the progress and any incomplete-check warnings.