Terms of use

1. Access and acceptance

These terms apply to the self-service service. Review them and the Privacy policy before starting a check. If you do not agree, do not submit material or use the review service. Each account is for one person; do not share access credentials or bypass restrictions. Use the service only if you are an adult authorized to do so for yourself or your organization.

2. Permitted material

You may submit real transcripts during the pilot when you are authorized to have them processed through ECH Transcript Studio and the providers disclosed in the Privacy policy. Do not submit sealed, privileged, or HIPAA-regulated information, material designated Confidential or Attorneys’ Eyes Only under a protective order, or other restricted information. You are responsible for permission to process the material through the disclosed providers, not merely permission to possess it. Removing names alone is not necessarily de-identification.

Do not use ECH Transcript Studio to fabricate or misrepresent an official record, violate another person’s rights, upload malicious content, or disrupt the service.

3. Your content and responsibility

You retain any rights you hold in your transcript and other submitted content. You permit the processing described in the Privacy policy as needed to provide the requested service. This does not grant ECH Transcript Studio ownership of your transcript.

You decide which changes to make. Check proposed replacements, names, punctuation, layout, indexes, and source references before relying on an output. Resolve ambiguous spoken wording against the recording or appropriate source. Do not treat repeated use of a name as authority to rewrite a filed caption.

4. AI and output limitations

AI can miss errors, invent explanations, or return inconsistent results. Suggested corrections—even those eligible for bulk acceptance—are not guaranteed correct. Processing coverage and completion indicators describe work performed, not an accuracy score.

ECH Transcript Studio does not provide legal advice, court approval, certification, full audio scoping, or a guarantee of compliance with a particular rulebook, court, agency, or jurisdiction. The text export is not a native CAT project; check pagination and formatting in your reporting software. Marking a finding reviewed or downloading a file does not certify or automatically repair the record.

5. Saving and availability

Local drafts are browser recovery copies, not a cloud archive. Keep your original files and secure downloaded backups. Browser clearing, device failure, software changes, or interruption can cause loss of work. The pilot may be interrupted, modified, suspended, or ended. We do not promise uninterrupted availability, recovery of lost drafts, or completion by a deadline.

6. Pages, plans and payment

New accounts receive 125 free pages. Pages are used when a check starts, based on the transcript's page count, and pages for any part of a check that does not run are returned. Free pages, and pages added for confirmed “Did we miss something?” reports, have no cash value.

Paying. Prices are shown before you pay, and card payments are processed by Stripe. We do not see or store your full card number. Pages you pay for are added to your account after the payment is confirmed and do not expire.

Monthly plans. A plan renews automatically each month on the date you started it and charges your card on file until you cancel. Each paid month adds that plan’s pages to your balance; unused plan pages roll over while the plan is active. Cancel anytime under Pages & billing → Manage billing; the plan stays active until the end of the paid month, and any unused plan pages stay usable for 60 days after the plan ends. Pages you buy outright (including top-ups and pay later) never expire. Upgrading charges the difference between the two monthly prices right away and adds the difference in pages; the new price applies from your next renewal. Switching to a smaller plan starts at your next renewal. Plan members may buy extra pages at their plan’s rate at any time.

Pay when you get paid. After your first card payment, you may add pages now and pay later. When you confirm, you authorize us to charge the card on file the amount shown, on the date you chose, up to 30 days away. You may owe up to $50 at a time. There is no interest or late fee. If the charge is declined, Stripe may retry the card, and pay later is unavailable until the amount is paid; we may also pause checks on the account until it is paid.

Refunds. Payments are not refundable once pages are added, except where required by law or to correct a billing error. Contact us within 30 days about a charge you believe is wrong and we will review it.

Done For You and corporate services require an agreed scope, price, timing, and data-handling arrangement. They are not word-for-word audio scoping or certification unless a separate written agreement expressly states otherwise. Do not send transcript attachments with an initial inquiry.

7. Service disclaimer

To the extent permitted by applicable law, this early-access service is provided as available, without a warranty that its findings are complete, accurate, or suitable for a particular purpose. Do not rely on ECH Transcript Studio as the sole basis for filing or certifying a transcript. Nothing in these terms excludes rights, remedies, or responsibilities that cannot lawfully be excluded.

8. Feedback, changes, and contact

Send feedback without confidential content. We may use that feedback to improve the service as described in the Privacy policy. Updated terms will be posted with their effective date; review them before further use. If you disagree with changes, stop using the service and retain any needed backups.

Questions about these terms, access, or a service problem? Contact Anchor Point AI Consulting LLC (doing business as ECH Transcript Studio) through our contact page.